SHIPPING & RETURN POLICY
Effective Date: 25/06/2026

1. Shipping Policy
Delivery Coverage
Enlay delivers across India through trusted logistics and transportation partners.
Order Processing
• Orders are generally processed within 2–5 business days.
• Customized furniture orders may require additional manufacturing time.
Delivery Timelines
• Standard Delivery: 7–15 business days.
• Customized Orders: 15–30 business days depending on specifications and location.
Tracking Information
Customers will receive shipment tracking details once the order is dispatched.
Delivery Inspection
Customers are advised to inspect the product at the time of delivery and report any visible damage immediately.
Delays
Delivery timelines may be affected by weather conditions, transportation issues, strikes, natural disasters, or other circumstances beyond our control.
2. Return Policy
Since our furniture products are made-to-order or customized, returns are generally not accepted.
Returns may only be considered in the following cases:
• Wrong product delivered.
• Product received with manufacturing defects.
• Product damaged during transit.
Return requests must be raised within 48 hours of delivery.

Products must be:
• Unused.
• In original packaging where possible.
• Accompanied by proof of purchase.
3. Refunds
Approved refunds, if applicable, will be processed within 7–10 business days after inspection and approval.
Shipping charges may not be refundable unless the error is attributable to Enlay.

Contact Us
Enlay Sofa
Email: support@enlay.in
Phone: +91-9112805133
Address: Enlay Sofa
MILKAT NO-5/1495, GAT NO-516, WAGHOLI, PUNE
NAGAR ROAD, WAGHOLI, Pune, Maharashtra, 412207