REFUND POLICY
Effective Date: 26/06/2026
At Enlay Sofa, customer satisfaction is our priority. Please read our refund policy carefully before placing your order.
Order Cancellation
- Orders can be cancelled within 24 hours of placement for a full refund.
- Once production has started, cancellation requests may not be eligible for a refund.
Refund Eligibility
Refunds may be approved if:
- The product is damaged during delivery.
- You receive the wrong product.
- The product has a manufacturing defect.
To request a refund, please contact us within 48 hours of delivery with clear photos or videos of the issue.
Non-Refundable Items
Refunds are not applicable for:
- Customized or made-to-order sofas.
- Minor variations in color, texture, or dimensions due to photography, screen settings, or handcrafted manufacturing.
- Damage caused by misuse, improper handling, or normal wear and tear.
Refund Process
- Once your request is reviewed and approved, the refund will be processed to your original payment method.
- Refunds are typically completed within 7–10 business days, depending on your bank or payment provider.
For any questions or assistance, please contact our customer support team.
Contact Us
Enlay Sofa
Email: support@enlay.in
Phone: +91-9112805133
Address: Enlay Sofa
MILKAT NO-5/1495, GAT NO-516, WAGHOLI, PUNE
NAGAR ROAD, WAGHOLI, Pune, Maharashtra, 412207
